Important numbers



From outside Canada and the United States: call collect at  514-673-7688

In the event of death 

Call Rio Tinto InfoSource administrative services at 1-800-839-9979
(Monday to Friday from 9 am to 5 pm (ET))

From outside Canada and the United States: call collect at 514-673-7688
(mention that you are a Rio Tinto member)

Email :

Mailing address:

Rio Tinto InfoSource
a/s de Morneau Shepell
1060, boulevard Robert-Bourassa, bureau 900
Montréal, Qc,   H3B 4V3   Canada

Rio Tinto Alcan Healthcare Plan for Retired Personnel (Canada)


Rio Tinto, Info Source, Administrateur du Régime
Morneau Shepell
Tour de la Bourse - Place Victoria
800 Square-Victoria, Suite 4000
P.O. Box 211
Montréal (Québec)
H4Z 0A4

Manulife Financial, contract no. 38360, plan carrier


Règlements Maladie
C.P. 2580, succ. B
Montréal (Québec)
H3B 5C6

Questions relating to a claim or eligible medical expenses

Go to Manulife’s website

To allow for automatic transfer of benefits, submit a claim, verify the status of a claim, obtain a claim form, etc.

ETFS Financial Group


Insurance while outside Canada, questions regarding foreign protection or to improve/extend your protection.

Contract 34794970

Global Excel  

In case of medical emergency while outside : United States : 1-866-870-1898
Other countries, reversed charges : 1-819-566-1898


Email :

Mail : RCRA C.P. 31003, Succ. Davis, Jonquière, Qc,   G7S 6C2

Phone : 418-817-8180

Your local representatives
 : Click here
Association of Rio Tinto Alcan retirees members, of RPRTA
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